Need help? I got you.
Your order will ship via USPS Priority Mail within 1-2 business days, unless otherwise noted. We currently offer flat $5 shipping to the US and Canada. Otherwise, rates and shipping speed will vary by your destination. If you’re in a hurry, we offer USPS Priority Mail Express.
We will send a confirmation email with tracking information once your order has shipped.
We accept returns on all full priced, unworn products. Return shipping is free. To initiate a return, please send us an email at firstname.lastname@example.org within 7 days of your Wilder delivery. We will email you back a prepaid return label to print. Customers must postmark their shipment within 7 days of receiving the label in order to qualify for a refund.
Items being returned must be in new, unworn condition in the original packaging with no signs of wear to the uppers or outsoles. We highly recommend trying on your shoes on a carpeted surface to keep the leather from scuffing. Any returned items with signs of wear are ineligible for a refund and will be reshipped to the sender.
Returns initiated outside of the 7 day window may be eligible for a store credit. Please email us at email@example.com with the date of purchase and reason for return.
If you received a damaged or incorrect item, notify us at firstname.lastname@example.org within 3 days of delivery.
Refunds will be processed to the original payment method within one week after the return has been received and inspected. We will send a confirmation email when this is complete. Please allow additional time for your bank or credit card to process the refund.
Please note that the original shipping charges are not refundable
We are unable to process exchanges right now. If you would like another item, please return your original purchase for a full refund and visit our website to place a new order.
Wilder shoes are made from premium Italian vachetta leather. The natural, vegetable-dyed tanning process creates some variation in the leather color and slight markings on the material is normal. These are natural characteristics of vachetta, not defects. Vachetta leather is vulnerable to water stains and tonal changes from sun exposure. Please avoid contact with water to prolong the life of your shoes. Occasional use of a wax free leather conditioner will help prevent the leather from drying out.
For order outside of the US and Canada, please email us prior to purchase at email@example.com to inquire about international shipping rates.
For wholesale inquiries, please contact us at firstname.lastname@example.org.
Please reach out at email@example.com and we will be happy to help! If you're a letter writer, here's our mailing address: P.O. Box 921, Sleepy Hollow, N.Y., 10591.