wilder shoes

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Your order will ship via USPS Priority Mail or UPS within 1-2 business days, unless otherwise noted. We currently offer flat $5 shipping to the US and Canada. Shipping speed will vary by your destination. If you’re in a hurry, we offer USPS Priority Mail Express.

We will send a confirmation email with tracking information once your order has shipped.

Customers outside of the US will be responsible for any applicable duty and tax fees.

Return Policy

We accept returns on unworn products unless otherwise noted on the product page. Return shipping is free for customers in the US and Canada. To initiate a return, please send us an email at hello@wildershop.com within 7 days of your Wilder delivery. We will email you back a prepaid return label to print. Customers must postmark their shipment within 7 days of receiving the label in order to qualify for a refund or a credit.

Certain sale or marked-down products will say they are not eligible for refunds. Store credit may be offered instead. Refund exemptions will be clearly marked on product pages.  

Items being returned must be in new, unworn condition in the original packaging with no signs of wear to the uppers or outsoles. We highly recommend trying on your shoes on a carpeted surface to keep the leather from scuffing. Any returned items with signs of wear are ineligible for a refund/credit and will be reshipped to the sender.

Returns initiated outside of the 7 day window may be eligible for a store credit. Products exempt from refunds can not be returned for credit after the 7 day window and they will be reshipped to the sender. Please email us at hello@wildershop.com with the date of purchase and reason for return.

If you received a damaged or incorrect item, notify us at hello@wildershop.com within 3 days of delivery.

Customers outside of the US and Canada will be responsible for any return shipping charges.



Refunds will be processed to the original payment method within one week after the return has been received and inspected. We will send a confirmation email when this is complete. Please allow additional time for your bank or credit card to process the refund.

Please note that the original shipping charges are not refundable.



We are unable to process exchanges right now. If you would like another item, please return your original purchase for a full refund and visit our website to place a new order.


Fit Guide


Leather Care

Wilder shoes are made from premium leathers. The natural, vegetable-dyed tanning process on vachetta leather creates some variation in the leather color and slight markings on the material is normal. These are natural characteristics of vachetta, not defects. Vachetta, nubuck and suede are vulnerable to water damage and tonal changes from sun exposure. Please avoid contact with water to prolong the life of your shoes. Occasional use of a wax free leather conditioner will help prevent vachetta leather from drying out.


International Orders

For orders outside of the US and Canada, please email us prior to purchase at hello@wildershop.com to inquire about international shipping rates. 

Customers outside of the US and Canada will be responsible for any return shipping charges.

Customers outside of the US will be responsible for any applicable duty and tax fees.



For wholesale inquiries, please contact us at sales@wildershop.com.


Other questions?

Please reach out at hello@wildershop.com and we will be happy to help! If you're a letter writer, here's our mailing address: P.O. Box 921, Sleepy Hollow, N.Y., 10591.